It is very important to us that you feel comfortable on our website, so we ask that you carefully read the following summary of how it works. Protecting your privacy is very important, and we want you to trust that our processing of your data is transparent, as we strive to do so responsibly, carefully, and securely.

The privacy policies you will read below are intended to provide you with information on how we use your personal data, in full compliance with the requirements and provisions of the European General Data Protection Regulation.

Cabesota reserves the right to modify or adapt this Privacy Policy at any time, so we recommend that you review the website whenever necessary.

Identification

The data you voluntarily provide us with and which is collected through our website, either through your browsing activity on the site, through contact forms, by telephone or by email, will be collected and processed by the Data Controller. Their details are shown below:

Name: Cabesota Cheeses

CIF: B05333968

Address: c/Minas, 3, 13260 Bolaños de Calatrava, Spain

Email address: info@cabesota.com

Contact number: 681911631

Information and consent

By reading this Privacy Policy, as a user you are informed about how we manage the personal data provided to us through forms, browsing and other methods that we may use in the future at Cabesota. Therefore, you should read it carefully and then decide voluntarily and freely whether you wish to provide your personal data.

Mandatory and accurate data

The data requested in the forms on the website is mandatory in order to fulfil the purposes set out therein. Therefore, if it is not provided or is incorrect, we will not be able to respond to your request. Users undertake to provide their personal data correctly so that we can provide our customer service properly.

Why do we ask users for personal data?

Cabesota processes users’ personal data in order to perform various functions correctly:

• Respond to requests, applications, and enquiries.
• Manage requested services and process requests and applications.
• Provide electronic updates on the status of an order or request.
• Send event information, commercial communications, and offers by electronic means, after obtaining express authorisation from users.
• Conduct website analysis, improve services and products, and work on commercial strategy.

What information do we request from our users?

Cabesota will process the following categories of data in order to provide its services correctly.

• Basic identification details, such as name, surname(s), national identity number.
• Contact details, such as address, email address or postal address.
• Personal characteristics, such as date of birth, age, or gender.
• Basic bank details, such as account number and account holder.
• Browsing data.

To whom do we disclose users’ personal data?

In order to manage different requests, applications and services, we may communicate user data to banks, fraud investigation and prevention entities, the consumer and user office in the event of complaints, manufacturers, technical services and wholesalers in the event of warranties and repairs, law enforcement agencies, and public administrations for the fulfilment of legal obligations.

Cabesota guarantees the confidentiality of the data provided by users and ensures that it will not be disclosed without their prior and express consent, solely for the purpose of fulfilling the required services.

Use of customer service chat

One of the features of our website is the customer service chat, which we make available to users to offer a more personalised and pleasant service. This allows us to resolve queries and requests before a purchase is completed. To improve customer service, we record and analyse chat histories. Once evaluated, the histories are deleted.

Our commitment to data.

Out of commitment to our users, we do not transfer the data we collect to third parties, unless there is a legal obligation to do so. Cabesota keeps the data it receives from users for as long as the relationship with them continues. Once this relationship ends, the personal data processed will be kept for the legally established periods or for the period in which a court or judge may need it, in accordance with the statute of limitations for legal actions.

Once the legally established deadlines mentioned above have expired, if there is a legal obligation to retain the data, or if there is no such legal deadline, once the interested parties request the deletion of their data or revoke the consent given, the data will be deleted from the Cabesota database.

Furthermore, we do not collect personal data from minors. However, it is the responsibility of their legal guardians to protect their privacy, doing everything possible to ensure that they have authorised the collection and processing of the minor’s data.

User rights.

Users retain their rights regarding their personal data in the following aspects:

• You may request information about the personal data stored.
• You have the right to know whether or not we are using your data.
• You may request the correction of inaccuracies in your personal data.
• You have the right to request the portability of your data.
• You may file complaints regarding the protection of your personal data when you believe that your recognised rights have been violated.

You may request the deletion of your personal data, as well as its restriction. To do so, please contact Cabesota using our form or by sending an email to info@cabesota.com.